The purchaser can notify Viropro by e-mail to info@viropro to refuse an order within 14 working days of receipt of goods. The goods must be returned in good condition, in the original unopened packaging within 5 working days after this notification. The buyer must enclose a copy of the invoice or packing slip and a letter stating the full account number (IBAN and BIC) with the returned goods.
In the event of cancellation of an order, Viropro will make a refund within 30 days of receipt of the returned goods, minus the shipping costs. The shipping costs for the return are to be paid by the buyer. Viropro will only reimburse the shipping costs when the buyer has not received what was ordered or when the ordered articles are damaged.
Viropro can refuse the refund for returned goods if the packaging has been opened or if the products have been used or damaged by the buyer.